URGENT CARE: Our phone lines are open from 0800 to 1830 hours Monday to Friday for urgent care.

ROUTINE CARE: Please ring between 0800-1300 or 1400-1700 for issues of a non-urgent nature.

Please do listen to the phone messages which aim to provide helpful information to patients.

Please also note we now have a 'callback' service on our phone lines - instead of waiting to be answered you can elect to receive a call back when your call reaches the front of the phone queue, leaving you to get on with activities.  Feedback from patients has been very positive since this feature was introduced.

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

WEEKDAYS: Evening surgeries are available at Pool Health Centre until 20:00 with doctors, nurse practitioners and members of our nurse team by prior appointment only.  This service includes telephone and some face-to-face appointments.  Please ring and ask for an 'extended hours' appointment if you find it difficult to attend appointments during the normal working day.

WEEKENDS: Our practice has arranged for the provision of Saturday appointments with a GP or Nurse Practitioner.  This service is run at Camborne-Redruth Hospital and is by prior appointment only.  By providing the Saturday service on the hospital site, enables additional clinical support to be immediately on hand should it be required.  

Homecroft Dispensary

Our dispensary at Homecroft is currently closed on Wednesday mornings, opening after lunch at 14:00.

St Day Surgery

Click here for an update on services at our St Day site.

Though our core Practice opening hours are between 8.00am and 6.30pm Monday to Friday (except bank holidays), from 1.00pm-2.00pm and after 5.00pm are for urgent matters only. The times at which our practice doors are open are shown above.  Additionally, there may be ad hoc times at which we only have capacity to take calls for urgent matters but we will always make this clear on our phone system and share via social media. 

Outside of these hours, you can seek help from: https://111.nhs.uk

Our phone lines will always play an informative message telling patients where to get help when we are closed so patients can always ring any of our surgery numbers shown at the head of this page at any time and they will either find us open, or can listen to the message which will advise how to obtain urgent medical care, which is also detailed below.

Some routine appointments may be available for booking outside core hours but the NHS 111 service looks after the urgent care of our patients for the majority of the time at evenings, overnight, weekends and on bank holidays. So, if you need advice before 8.00am or after 6.30pm on a weekday, or at any time at the weekend or on a bank holiday, please contact NHS111 either online (111.nhs.uk) or by calling 111 on your telephone.