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Online Services

We have Fantastic Ways Patients can

Interact with us Online:-


Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning
  • Submit e-consults - it will prefill all your personal information for you. 

Please download the app and register - available on both Apple and Android devices. 


Consult online with our own GPs with a response no later than the end of the next working day

  • Request advice and treatment from our practice 
  • Get self-help advice for hundreds of common conditions
  • Consult online with our own GPs with a response no later than the end of the next working day
  • Advice from your GP online without having to wait for an appointment
Click 'get started' on the right, select self-help or consultation options and we will respond by the end of the next working day.


Patient Access - You can have your own login to access parts of your record online without the need to contact the practice for test results, booking an appointment or requesting your medication.  See "Patient Access - How to Sign up" further down this page for more info.

  • Patient Access - How to Sign Up (If you have already signed up, see lower down this page for links to your record)

"Patient Access" allows you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at

How to sign-up

For more information please contact reception or ask next time you visit the surgery.  Alternatively read the 'Its your choice leaflet', fill out the 'Access to services agreement' and bring two acceptable forms of Identification with you, all of which can be found below. If you don't have any identification please talk to us and we will help you sign up.

Patient access it's your choice leaflet

Acceptable forms of ID

Access to services agreement

PLEASE NOTE - You will need an individual email address and not a shared email address. If you share an email address you could consider proxy access please enquire about this at any of our reception desks. 

Section for Existing Patients Already Signed up to Patient Facing Services

Sending photos

Since the start of the Covid-19 pandemic we are now doing much more of our work through telephone consultations. Sometimes it is useful for the nurse or doctor to see a picture, or you may feel it will help them understand your problem. This is particularly the case with skin lesions or rashes. To help us and you we will no longer be accepting photos through our email address. All photos will have to be sent through an e-consult or through a text message reply. Any photos sent via email will be returned unopened and you will be directed to send them through an e-consult.


Sometimes you may have a skin problem in an intimate area such as on breasts, genitalia (vagina & penis), or the anus (back passage). In this case please arrange a telephone consultation first. The nurse or doctor will then decide if they need a visual image and arrange this either through a face to face appointment, photos via econsult or via a video consultation. Please DO NOT send intimate photos without talking to a nurse or doctor first.


If your child has a rash in an intimate area we will usually arrange for a face to face consultation if we need to see the rash. DO NOT take photos of your child’s genitalia or anus and send them to us, this will leave you open to prosecution for making indecent images of a child.


How to take a high quality clinical image


  1. ​​Ideally ask someone else to take the photo.
  2. Use a plain background.
  3. Ensure good overhead lighting.
  4. Take a wider image to establish location and then a close up of the lesion or rash. Different angles can help demonstrate size/shape of a lesion.
  5. Ensure the images are in focus.
Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

NHSE Veteran friendly

Updated 12th November

Announcement for patients who have received invitations from us for flu jabs. 

This only affects patients with risk factors or over 65 years old, who have received an invitation from us. Please do not call us to enquire if you are not in this group as that will cause delays with our phone system. 

We are pleased to announce that we have arranged a further day for flu jabs at Stithians Showground on Saturday 28th November. This will be a drive through process again.

The clinical process at Stithians is staffed and run by Carn to Coast - not by any other agency.

This has been a great success on our previous days. There was no waiting and there were no traffic issues. Patients have no need to leave the car so the process is quick, efficient and importantly, socially distanced and safe. You can be driven to the site by anyone in your support bubble. Volunteer Cornwall may be available to arrange lifts for a small contribution towards fuel costs. 

Patients who attended have given us very positive feedback. 

We are running the bookings either through the web portal link that you have been sent, or you can telephone the surgery. The phone lines used last time are not being used on this occasion.

Please don’t call on a Monday morning as the phones are extremely busy.


We are really grateful to our team who give up their time off to offer these flu sessions at the weekends in addition to their busy working week.


Please spread the word to any patients of ours who are over 65 or in a risk group who might not see this post.


(Volunteer Cornwall can be contacted via their website or 01872 265305)


Updated 5th NOV 20

For the information of patients we set out below the instructions we have been given by the NHS as regards flu vaccinations for 50-64 year old.


‘50-64 year old flu

‘Only order vaccines for approved cohorts. Currently, 50-64 year olds who do not fall within another at-risk eligible cohort must only be invited later in the season, after uptake in the top clinical priority cohorts is assured. Please only order for this cohort once NHSEI has confirmed that the flu programme has been extended to include all 50-64 year olds. ‘

Updated 7th October 2020

Flu vaccinations 2020-21

The presence of Covid-19 this year makes it all the more important that eligible patients receive their flu jab this year but it also requires that practices deliver the vaccination in a Covid-safe environment, minimising contact and observing social distancing. In the case of Carn to Coast this involves accommodating at least 10,000 people. To make this possible without huge queues at our sites and problematic safety issues within the buildings and the surrounding roads, we have agreed (along with some other North Kerrier surgeries)  to take part in a major exercise led by Public Health England to deliver flu vaccinations at the Stithians Showground. This will take place over a number of days; many patients will already have received invitations to register for slots through an on-line ‘portal’ and large numbers have already booked.


We are also aware that some patients have experienced problems booking. This is a new initiative and we apologise for any disruption it causes. Our first priority has to be to keep people safe. The arrangements at Stithians mean that patients will have no contact with anyone other than marshals directing them to the vaccination point and the person doing the vaccination; neither will they have to mix with other people or touch door handles or other high-traffic surfaces. 


The invitations we are sending out by text and letter include full details of how to book on-line or by telephone. The telephone lines are staffed by volunteers and understandably have been extremely busy; we have fed back to the organisers at Public Health England reports of difficulties getting through and asked them to take whatever actions are possible to address such issues. We shall update this message from time to time if there are any changes / developments in the arrangements. Meanwhile please be aware that the surgery and its staff have no access to the booking system beyond that available to patients so we are not able to intervene to book slots on patients’ behalf.


Please be assured that Carn to Coast Health Centres have ordered the maximum number of flu vaccination doses available to us. We are aware that it is the Government’s intention to extend the availability of vaccinations to 50-65 year-olds once sufficient stocks are available. In the meantime priority will be given to over 65’s and patients considered being at risk owing to certain medical conditions – i.e. the categories which have applied in previous years.


We and Public Health England are fully aware that not all patients requiring jabs will be in a position to get to Stithians Showground. This does not mean that those patients will be overlooked and we do fully intend to get to them. However, it is in everyone’s interest that as many of you as possible are immunised as quickly and safely as possible and the Stithians exercise is designed to achieve the bulk of that task. This is a huge logistical exercise and we thank our patients for their patience and understanding.

Annual flu vaccination

Due to the Covid pandemic and the current government restrictions in place regarding social distancing, this year, to keep everyone safe, we are holding Flu clinics at a Drive-Thru facility at Stithians Show ground in October.  If you are eligible, you will soon receive an invitation via text message or letter, inviting you to book your drive thru appointment via a portal. We aim to have full details of the booking portal & and how to access it, published by 21 September 2020.


 Clinicians will administer your vaccination while you remain in your car.  It is therefore important that you help us by adhering to the guidance below:-


  • Wear short sleeves or loose clothing so that we can access your arm easily.
  • Please wear a face covering.
  • Please do not attend if you are suffering from Covid-19 symptoms.
  • This is a Drive-Thru clinic and there will be a one-way system in place.  Please follow directions from the marshals. 
  • Carn To Coast Health Centres & Stithians Show Ground cannot be held responsible for any damage caused to your vehicle whilst attending the Drive-Thru clinics.
  • Traffic management will be in place.


In the coming weeks, you will be invited to make an appointment for a flu vaccination; you can book your appointment online, via the portal. The invitations will have all the necessary information included, to assist with the booking process. Invites will be sent to patients mobile numbers  as text messages, or by letter if there is no mobile number registered. In addition, there will also be a telephone help line, to assist with booking an appointment at the Drive Thru, for those patients who do not have access to the internet. More details to follow very soon on the booking process.


This is a Drive-Thru Clinic only.  If you have no transport or you are unable to attend the Flu Vaccination Clinics at Stithians Show Ground, there will be later dates available for you to attend at one of the Carn to Coast sites. Details to follow on dates in the coming weeks.

Common questions about the flu vaccination


What is flu?

Flu is an unpleasant disease that spreads quickly and easily through coughing and sneezing.
Flu can also give you headaches, a sore throat, fever, chills, and muscle and joint aches.
Those people who are at risk, either because of their age or medical conditions, may develop complications such as chest infections and pneumonia.


Why get the vaccine?

The vaccine provides the best available protection against flu. It is not 100% but it will protect
a significant number of people and reduce the severity of flu if you get it. It could also help your relatives or carers because you will not be passing the disease to them.


Who should get it?

Young babies, older people, pregnant women and those who have other underlying health conditions, especially those of the lungs, heart, liver or kidneys, are particularly vulnerable to serious complications and possibly hospitalisation. Every year in the UK a number of people
in these groups die from the complications of flu.


I’ve heard that the vaccination can give you flu. Is that true?

No; the flu vaccine that is given to adults is made from dead flu virus and cannot cause the infection. The flu vaccine that will be given to most children is a live vaccine, but the viruses in it have been weakened so they can not cause flu. You may get some side effects after the vaccination but these are quite mild like a slightly raised temperature or aching muscles for a couple of days or an ache in the arm where the injection was given. Other reactions are very rare.


When can I get the vaccine?

The vaccine is available in October and appointments are available via a booking portal. In the coming weeks invitations will be sent via text messages or letter if no mobile phone.

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Coronavirus COVID-19


Covid-19 Update June 2020

We are relieved that the peak has passed, and that the curve has been flattened.  But Covid19 remains in the community and we still need to protect patients and staff while continuing to provide healthcare to our patients.  We continue to triage all our appointments, and this means that all patients requesting an appointment will first have a discussion about how their condition can be best managed.  We would encourage you to use our E-Consult facility where you can fully explain your symptoms or request, to give our team more details before speaking to them.  

When attending your appointment please wear a face covering to protect you and the people that you will be coming into contact with 

This can be a scarf or a homemade face mask, but should cover your mouth and nose.  

The website has a guide on how to wear and make a face covering.

Wash your hands or use hand sanitiser before putting it on and after taking it off. Avoid touching your eyes, nose, or mouth at all times and store used face coverings in a plastic bag until you have an opportunity to wash them at 60°. 

If you have any concerns that you may have the coronavirus COVID-19 please do not come to the surgery premises.
Please isolate yourself at home and visit for more information
If you ring us, our receptionists will advise you to visit the NHS 111 Website as per Government policy.

For further information please check the following for up to date government advice, including social distancing, self-isolation, travel etc:

Patient Information Leaflet 

For Deaf/BSL users please follow 

Information for Carers: Adult Carers support during the covid19 crisis is commissioned by Cornwall Council

To find out what peer support is available in your local area go to Cornwall Link or contact the helpline 01872 266383, open Monday to Friday 9am to 4.30pm, email:

For specialist carers advice provided by Kernow Carers Service go to  Care and Support in Cornwall website  or contact the carers helpline 0800 587 8191 / 01872 323535 open Monday to Friday  9am to 5pm, email: .


This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital.
The health and social care system is facing significant pressures due to the coronavirus (COVID-19) outbreak. Health and care information is essential to deliver care to individuals, to support health, social care and other public services and to protect public health. Information will also be vital in researching, monitoring, tracking and managing the coronavirus outbreak. In the current emergency it has become even more important to share health and care information across relevant organisations. This practice is supporting vital coronavirus planning and research by sharing your data with NHS Digital, the national safe haven for health and social care data in England.  Please see the link at the bottom of the page "Covid 19- Your data for research and planning" for more details about this.


Please note that we have had to change the turnaround time for repeat prescriptions. Please ensure you request your prescription on time as our Prescription team cannot take 'urgent' requests.

Repeat Prescriptions requests will take three working days to process. We have no control over how long the pharmacy takes to dispense your prescription.

Prescriptions requested

Will be sent to nominated Pharmacy












You are now able to consult online with our own GPs with a response no later
than the end of the next working day
How it works:
1. Click "Get started" below
2. Select self-help or consultation options
We will respond to all eConsults by the end of the next working day

Advice from your GP online without having to wait for an appointment


Welcome to Carn to Coast Health Centres

Our practice has four surgery sites formed out of the October 2015 merger between Pool Health Centre and Homecroft Surgery (inclusive of their branch surgery at St Day) and a merger with Trevithick Surgery, Camborne in April 2018.  To view our practice's "Statement of Purpose" please click here:- Statement of Purpose

Welcoming New Patients

We welcome new registrations from patients who are looking for a GP surgery in this area.  We have our main site at Pool and two other good sized surgeries in Camborne (Trevithick Surgery) and Illogan (Homecroft surgery) with a further small branch surgery in St Day. 

You can click here to be taken straight to our registration information where you can also download a registration form via the 'online registration' tab.

 :  for useful health updates and information about the practice.

(Site updated 20/11/2020)

Contact Details

Carn to Coast Health Centres

Contact Telephone

01209 717471
01209 716721
01209 843843
01209 820518

Homecroft Surgery

Contact Telephone

01209 843843
01209 612160
01209 843843
01209 716721

Trevithick Surgery

Contact Telephone

01209 716721
01209 612488
01209 843843
01209 716721

St Day Surgery

Contact Telephone

01209 820518
01209 612160
01209 843843
01209 716721
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