Senior Management Team
The Practice's senior management seeks to ensure that the right systems are in place to deliver, high quality patient care, human resources, finance, patient safety, premises and equipment and information technology. They support the GPs and other medical professionals delivering patient services and manage our administrative team. They help to put processes in place to deliver extended services identified to enhance patient care, lead the practice in matters of clinical and information governance and work collaboratively to ensure the practice can deliver high quality care to its patients.
Given the size of our organisation we have a non-clinical Managing Partner, Mr Stephen Holby, who leads in managing the business, regulatory, financial and legal aspects of the Practice and maintaining its financial stability, and three Practice Managers (not all full-time) who have specific areas of specialism as well as providing cross-cover for each other:-
Mrs Veronica Pascoe
Management Support & Administration
Gina George - Administration Manager - Gina is responsible for the management and training of all our reception and administration team and oversees all our administrative processes supported by three administration staff 'Team Leaders'.
Clare Bennett - Finance Officer - Clare is responsible for all financial accounting, ordering and stock control.
Sarah Priest - Prescriptions Manager - The processing of patients' repeat prescriptions and some medication queries are primarily undertaken by Sarah with support from the Administration team.
Nicole Glanville - Systems Officer - Nicole is responsible for the day-to-day support of our many IT systems, data searches and appropriate medical coding for patient care and practice reimbursement as well as other ad hoc clinical systems projects and data collections.
Di Burdall - Clinical Governance and Patient Liaison Officer - Di is the first port of call if patients wish to either complain or compliment us about an aspect of their care. Di helps administrate our own internal 'significant event' processes where we share learning from issues identified and also is the key contact for our patient participation group. Di works Monday-Thursday and is generally on the Pool site but is available by phone to all our patients.
Claire Redworth - Rota Manager - Claire manages the appointment systems for all our medical and nursing clinicians, including co-ordinating their annual leave.
Administration and Reception Team
We have a very dedicated and hard working team of administrative staff whose responsibilities include dealing with all patient first contacts whether that be by telephone, electronically or face-to-face; summarisation of new patients' notes; handling of insurance and other medical claims paperwork and medicals; recall of patients for specific healthchecks, monitoring tests and medication reviews; medical typing and processing of patient referrals. Sometimes our staff may need to telephone patients to confirm certain details on behalf of the clinicians, such as prior to a referral being sent, or to pass on the response to an enquiry.