Opening Times - Pool Health Centre
Receptionists are available between the hours of 8am to 6.30pm. Please be aware from 8.00am-8.30am we are only able to receive phone calls for urgent care that cannot wait until 8.30am.
** Evening surgeries are available until 20:00 with doctors, nurse practitioners and members of our nurse team by prior appointment only. Please ring and ask for an 'extended hours' appointment if you find it difficult to attend appointments during the normal working day.
NB: Above opening times excludes Bank Holidays - please read on for how to contact medical services when the surgery is closed.
A receptionist is available between the hours of 8am to 6.30pm. Please be aware from 6.00pm-6.30pm the surgery doors will be shut but a receptionist will answer the phone to urgent medical calls.
Our routine surgery opening hours are between 8.30am and 6pm Monday to Friday except on bank holidays. Our phone lines will always play an informative message telling patients where to get help when we are closed so patients can always ring any of our surgery numbers shown at the head of this page at any time and they will either find us open, or can listen to the message which will advise how to obtain urgent medical care, which is also detailed below.
The NHS 111 service looks after the urgent care of our patients for the majority of the time at evenings, overnight, weekends and on bank holidays. So, if you need us before 8.00am or after 6.30pm on a weekday, or at anytime at the weekend or a bank holiday, call the NHS111 service by dialling 111 on your phone.
For urgent medical help on a normal working day between 8 and 8.30am or between 6 and 6.30pm, telephone any of our surgery numbers and you will be advised as to how to contact the appropriate service.
NHS 111 is there for when patients need medical help fast but it's not a 999 emergency. Calls to the service are free from landlines and most mobiles, but pay as you go mobiles need to have at least 1pence in credit to call.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
For less urgent health needs, contact us or your local pharmacist in the usual way.If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies continue to call 999. Chest pains and / or shortness of breath constitute an emergency.
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