IMPORTANT Information for patients who are prescribed Gabapentin and Pregabalin medication. UPDATED 2nd April 2019
From 1st April 2019 both Gabapentin and Pregabalin will be classed as Class C, schedule 3 controlled drugs. In addition, also with immediate effect ALL Controlled Drugs prescriptions can be sent to Community Pharmacies electronically. This eliminates the need for a paper prescription to be generated, and therefore no need to involve a pharmacy courier or for the prescription to be collected at any of our sites. Please ensure that the surgery has your nominated pharmacy recorded for your medication & prescriptions requests. Please do not hesitate to contact us if you have any questions regarding the EPS system and the changes to Controlled drug prescriptions. We are always happy to help.
Opening Times & Lunchtime Access - Changes from 1st March 2019
DOORS - From 1st March the Homecroft and Trevithick Surgery doors will be open from 8.00am as usual but will close between 1.00pm and 2.00pm*. Doors will then re-open until 6.00pm allowing staff to then complete essential end of day duties. Pool Health Centre will remain open throughout the lunchtime period.
Please note that the practice is still contactable for urgent healthcare issues between the hours of 8.00am until 6.30pm as usual via telephone.
PHONES - Our phone lines for all our sites are currently open from 8.00am to 6.00pm for routine care and from 6.00-6.30pm for urgent issues only Monday to Friday (excluding bank holidays). From 1st March, between the hours of 1.00 pm and 2.00 pm our phone lines will be available for urgent care only.*
Please call before 1.00pm or after 2.00pm if you have a routine enquiry.
These changes to door opening and phone answering have been discussed with our patient participation group and has been implemented to facilitate essential staff training, breaks for staff and to enable sufficient travel time for those working on a different site in the afternoon. We thank you for your understanding in making these changes.
Should you have any queries regarding either of the above then please do get in touch with our Patient Liaison Officer. You can ring any site and leave a message for the Patient Liaison Officer to call you back if not immediately available.
Get Seen Quicker! Did you know you can refer yourself for some conditions, or see a pharmacist for a variety of minor ailments? Click here for more information on self-help options.
Job Vacancies- GPs & Practice Nursing Click Here
We have had one or two enquiries already from patients concerned about interruptions to drug supplies as a result of Brexit and the potential for ‘no deal’ in March 2019 when Britain is due to leave the EU. On 23rd August the Secretary of State for Health issued guidance in this regard, so we are sharing this with you. The full text of his letter is here . It requires us to ‘ advise patients that the Government has plans in place to ensure a continued supply of medicines to patients from the moment we leave the EU’ and states that ‘patients will not need to and should not seek to store additional medicines at home’. It goes on to state that ‘there is no need for surgeries to issue longer prescriptions’ and that any over-ordering will be ‘investigated’. We therefore are not in a position to issue any additional supplies of medication to patients on the grounds of Brexit. Obviously as a GP Practice we have no role in influencing the policy or preparations of Government in relation to exiting the EU and must act on the advice / instructions we are given by those who have that responsibility. If patients have any queries or concerns in this regard we would urge them to raise these directly with their MP or the Department of Health rather than through us.
For the latest 'frequently asked questions' on this subject from NHS England see:
BOOK APPOINTMENTS, ORDER MEDICATIONS AND VIEW YOUR TEST RESULTS - ALL ONLINE 24/7!
Did you know that you can sign up to 'Patient Facing Services' and choose from a variety of online services? We can offer patients the ability to
- Book your appointments online (GP appts only - each type of nursing appt needs a different time length and therefore it is difficult to make these types of appts accessible on line)
- View your repeat medication screen and order their regular prescription directly from that screen (no more having to remember exact details of strength/spelling!)
- View your investigation and test results (once they have been received into your record and the clinician has reviewed/commented upon them - we usually ask patients to wait a week after having had a routine test (longer for x-rays etc)
- View your coded medical record (this means the key headings/diagnoses that appear on your medical record)
You don't have to have all of the above access if you don't want it - you can pick and choose the elements that work best for you. We will need you to complete a form at the beginning, and bring in appropriate ID in order to ensure patients' confidentiality and security of information but once that's done you're up and running. See more details on how to apply under 'Online Services' section of this website.
New eConsult - Advice from your GP online without having to wait for an appointment
You are now able to consult online with our own GPs with a response no later than the end of the next working day
How it works:
1. Click “Get Started” on our homepage on the eConsult banner
2. Select self-help or consultation options
We will respond to all eConsults by the end of the next working day